SHIPPING & RETURNS

This page sets out the terms of service for Vanpoulles and this website.


Shipping & Delivery for Online Orders

UK MAINLAND
All UK mainland orders (excluding furniture and chairs) over the value of £150 including vat will be packed and delivered with free of charge using standard carrier. For orders under the value of £150 including vat, a £9 carriage charge will apply.

Carriage charges for large, bulky or heavy items will be quoted for at point of order or quotation.


DELIVERY CHARGES OUTSIDE UK MAINLAND
Please note that Ireland, Isle of Man, Isle of Wight, The Channel Isles and the Highlands of Scotland may incur higher carriage charges due to their locations, confirmation of carriage charges should be requested prior to placing an order.


NEXT DAY OR EXPRESS DELIVERY
Weight and size restrictions apply to this service. For stocked items that are of a suitable size and weight to be sent on a next day carrier service to the UK, a standard charge of £10.00 will apply.


OVERSEAS DELIVERY
We recommend that customers who wish goods to be despatch overseas should request a quotation of carriage charges prior to confirmation of an order.


Returns Policy

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as consumables cannot be returned. We can not accept return of commissioned goods as such orders will have been preceded with a written quotation that must be agreed prior to the order being accepted.

Additional non-returnable items:
Gift cards
Downloadable software products

Please include your account details and invoice or delivery note numbers in the parcel, as well as a note stating the reason for the return.

Or Click here to download our Vanpoulles Returns Form, fill in and include in the parcel.


REFUNDS
Once your return is received and inspected, we will contact you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.

If you are approved, then your refund will be processed, and a credit will be applied, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by email: sales@vanpoulles.co.uk, by phone: +44 (0) 1293 590100 or by mail, at: Vanpoulles PO Box 152 Liverpool L9 7BJ


EXCHANGES
If you need to exchange an item for one alike, send us an email to: sales@vanpoulles.co.uk, call: +44 (0) 1293 590100 and send your item to: Vanpoulles PO Box 152 Liverpool L9 7BJ


SHIPPING
To return your product, you should mail your product to: Vanpoulles PO Box 152 Liverpool L9 7BJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.