This page sets out the refund policy for Vanpoulles and this website.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as consumables cannot be returned. Fabrics (samples are available on request) as these are cut to length. We cannot accept return of made to order items or commissioned goods which will have been preceded with a written quotation that must be agreed prior to the order being accepted.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery.

REFUNDS

Click here to download a returns form, please complete this and include in your return parcel

Once your return is received and inspected, we will contact you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by email, sales@vanpoulles.co.uk by phone, +44 (0) 1293 590100 or by mail, at

Vanpoulles

PO Box 152 Liverpool L9 7BJ

EXCHANGES

If you need to exchange an item for one alike, send us an email at sales@vanpoulles.co.uk or call on +44 (0) 1293 590100, and send your item to 

Vanpoulles

PO Box 152 Liverpool L9 7BJ

SHIPPING

To return your product, you should mail your product to:

Vanpoulles

PO Box 152 Liverpool L9 7BJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.